True story: toward the end of my freshman year of undergrad, I decided it would be much more fun to spend my summer working outside for one of Philadelphia's many tour companies, rather than in an office or restaurant. I talked to a couple of people I knew who'd worked as tour guides in the past, and they told me that most of the companies had probably already finished hiring for the seasons, but that it wouldn't hurt to make some calls and ask if they were looking for more applicants. I spent a few afternoons that week researching the different companies online and making calls. The companies that didn't have phone numbers listed, I emailed. My approach to the email was no different than my approach to the phone call: I introduced myself and asked if the companies were hiring and, if so, how to submit an application. I tried not to be too formal and I did my best in both cases to convey both my competence and my warmth—a winning combination, I thought, for any tour guide.
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