I have this friend, Katie. Katie works downtown at a Rittenhouse Row Retailer (try saying that three times fast). In the last week, Katie has been called useless (by a little old man), and told to fuck off (by a little old lady.) This is really no way to treat the person who's trying to wrap your purchases in tissue paper or get your credit card information.
Continue reading "Monday Manners: The Customer is Always Sometimes Right"

Across the Ist-a-Verse