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June 20, 2008

Return to Sender: Mechanations

national mechanicsDear National Mechanics:

Two weeks ago tonight, I found myself at your door. I'd had some blood work done earlier in the day and I hadn't had much to eat, so I probably shouldn't have been drinking. But there were margaritas, and then there was sangria, and then I just really needed something of a more solid nature in my stomach. A friend suggested you. We walked to the door and were told it would be $5 cover. And while I usually have issues with cover charges at bars where there's not dancing and/or live entertainment, my friends and I paid up—specifically because the girl at the door told us the kitchen was still open.

When we walked in, the bar was stacked about four people deep, so we decided to sit at one of the available tables. We waited and waited for somebody to notice, and when someone eventually did, we were very apologetically told we had to vacate the table, as you were setting up for a party and needed to clear the floor. We asked if we could move to another table. Your staff told us no, all tables had to go. We looked toward the bar, now stacked six people deep. We decided there was no way we were going to be able to eat a hamburger in that mess. We left, intending to calmly explain to the girl at the door that we'd like our five dollars back, please, because we only went in so we could eat.

I was elected spokesperson for our little group and approached the hostess stand she was standing behind. "If you're coming out to smoke, I need to stamp your hands," she said, obviously forgetting that she'd stamped our hands when we walked in ten minutes before.

"Actually... I was coming to see if we could get our money back."

"No."

"But you said the kitchen was still open, and we were just told to give up our table and..."

"You can still get food at the bar."

"Yeah, but there's no way that we could eat it. We can't get to the bar to put it down. So we're just going to go somewhere else."

"Just push your way to the front."

"Listen. I'm five-two. I had blood work done today. I've already had about five drinks. So I just need food. And I need to sit while I eat it. I know it's not your fault that I'm in this situation, but I was just hoping that we could each get our five dollars back so it could be put to better use elsewhere."

"Well maybe if you weren't giving me such attitude."

"I'm not trying to give you attitude. But don't you think you were a little misleading about the food?"

"You can still order food."

"Yes, but where will I eat it?"

Pause while the question sinks in. Then she counts out a five and ten ones (it was obviously for dramatic effect), and says: "Fine. Take your money. You'd better not try to use your stamp and come back in, though."

"Trust me. I won't."

And indeed, two weeks later, the stamp has completely faded and I'm still not going back in. While I might eventually patronize you at lunchtime when there's a guarantee that nobody will be taking money at the door, I will never, ever again walk up those stairs on a weekend night. And I will tell everyone I know—including Phillyist's many readers—to avoid you at all costs. Because if you can't hire staff that respects your customers, maybe you don't deserve to have customers at all.

It's Old City, pal. Plenty of other fish in the sea.

Picture of the (admittedly cool) National Mechanics building by Flickr user hyku.

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Comments (3) [rss]

Ouch, that's awful. I'm one of the owners of National Mechanics and I apologize for your experience. We struggle a lot with these types of events, fearing exactly the type of problems that you encountered.

The hand stampers for Faux Pas aren't our employees, but that's no excuse, they're absolutely representing us on First Fridays. I know that it won't change your mind about coming out for Faux Pas, but there will be a change of heart at the front door for the next First Friday.

If you do decide to come back, which I hope happens at some point, please let me know. I'd really like to try and make it up to you and your guests.

 

Jillian,

My name is Paul Brown and I'm the general manager of National Mechanics.

In reading your recap of the evening, I am very much upset and incensed that this was your experience with us. Steps have been taken so that this never happens again. I apologize that you were treated in this way by the door person.

I hope this experience hasn't soured you on us completely. Hoping there's a next time you come in, please ask for me. I'd like to give to you and your guests a true experience with us.

-pb

 

I remember reading this and I just came back across this and read it again. Sorry to hear you had that experience.

I used to work right around the corner from there and that's the prevalent attitude in that part of town. It's ultimately why I left the restaurant industry.

 
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